Terms and Conditions

Terms and Conditions –
Provitura UG (haftungsbeschränkt) 

 

1. Company information

Pharmatura UG (haftungsbeschränkt)
Bei den Mühren 1, Hamburg, Hamburg 20457
DE367897047
hello@provitura.com

2. Products

Pharmatura UG sells products containing CBD (cannabidiol).

Our products are not intended to diagnose, treat, cure or prevent diseases. The products should not be considered a replacement for a varied diet and healthy lifestyle.

The products are not addictive and not psychoactive. The product may only be used by adults and should not be used by pregnant or breastfeeding women.

Please note that this product may interact with other medicines, therefore you should always consult a doctor before use.

3. Ordering

When you order via our website, you receive an order confirmation by email. The agreement is considered concluded when you have received the order confirmation.

4. Prices and payment

All prices are stated in Danish kroner (DKK), euros (EUR) and Czech koruna (CZK) and include VAT.
We reserve the right for price changes, sold out goods and we reserve the right for possible typing and pricing errors as well as technical errors on the webshop. 

Provitura can only be ordered online and paid online.

Payment can be made with the payment methods Visa, Mastercard and MobilePay.

The purchase amount is only debited from your account when the goods are dispatched. All debits appear as “Pharmatura” for your purchases on your bank account.

5. Restriction & personal info


As a customer on www.provitura.com you must be at least 18 years old and by purchasing you confirm that you are at least 18 years old.

You must provide name, address, email and phone number – So we can ensure that your order is delivered to you.

The above data will be stored for up to 5 years, at the expiry of the 5 year period the information is deleted in accordance with legislation. If you have created a customer login your information is not deleted, this is to handle easy customer service but also any membership and automatic order creation. If, on the other hand, you want deletion of this information, cancellation of membership is required and a request from you for deletion of profile etc.

By accepting our terms and conditions of trade you also accept that you may be contacted by us by email, post or telephone in connection with customer enquiries that are not offer related.

You can at any time contact us at hello@provitura.com, if you want insight into what data we have about you and you can always object to this in accordance with the Data Protection Act and GDPR.

6. Delivery

The delivery time to Denmark is normally 2–3 business days. Depending on which country you other from it might take longer.


We deliver with either DHL/GLS/DAO/PostNord, and you receive a tracking number when your order has been dispatched. Deliveries can be made as home delivery and to parcel shops, because we continuously revise shipping prices so we can keep the freight price low for the customer’s sake.


Shipping costs are shown at checkout and include VAT and fees.

7. Right of withdrawal & Satisfaction guarantee

Statutory right of withdrawal

You have a 14 day right of withdrawal under the Consumer Contracts Act. However, the right of withdrawal does not apply to products where the seal has been broken.

To exercise the right of withdrawal you must notify us in writing at hello@provitura.com within 14 days after receiving the goods. Returned goods must be unopened and in original packaging. Remember to state your order number when returning and include information in the return package with the order number as well.

In the event of a deterioration in the value of the item upon return, a reduced refund amount may be expected and a possible refusal of refund may occur. This is done by an assessment of the item’s market value upon receipt after return.

You are responsible for return shipping costs.

We do not accept parcels that require payment upon delivery. Any parcel requiring payment on delivery will be refused.

Provitura’s satisfaction guarantee – 30 days

Beyond the statutory right of withdrawal, we offer a 30-day satisfaction guarantee.
This means that you can return the product within 30 days if you are not satisfied – even if the product has been opened.

Conditions for the satisfaction guarantee:

  • The guarantee applies from the day you receive the goods.
  • You must fill out the satisfaction guarantee form which you can find on www.provitura.com under the page “Satisfaction guarantee”.
  • You cover the return shipping yourself.
  • When we have received the goods, we review your case and respond within 72 hours.
  • If we assess that you meet the requirements for the satisfaction guarantee – we refund the purchase amount within 14 days to the payment card used for the purchase.

You can fill out the form on the page here.

8. Complaint rights

According to the Sale of Goods Act there is a 2 year right of complaint which applies to defects and deficiencies in the product.

You have 24 months right of complaint from the time of delivery.

The complaint only covers defects that were present at delivery and not damage arising as a result of incorrect storage or use.

Thus the right of complaint does not cover faults and damage caused by incorrect use. 

Pharmatura UG (haftungsbeschränkt) covers return freight in cases where the goods are sent from the destination they were first delivered to or costs thereto do not exceed the same and what must be considered a reasonable extent.

In the event of a complaint case or wish for return – always state order number, receipt and description of defects and deficiencies when requesting a refund of the purchase amount or replacement product. The case is sent to hello@provitura.com and marked in the subject line with “Return”.

We do not accept parcels that require payment upon delivery. Any parcel requiring payment on delivery will be refused.

9. Membership with subscription scheme

This is how the subscription works

  • When you sign up for a subscription you automatically receive your products at the chosen interval (30 days).
  • You will be charged for the membership for the first time 30 days after your first purchase, this is to be able to deliver in time in relation to your capsules running out and delivery of new ones. Thereafter you will be charged for your membership every 30 days.
  • The payment is debited automatically via the payment card you have registered.
  • You receive an order confirmation at purchase and a receipt when the goods are shipped for the first purchase.
  • Thereafter you receive notification at each renewal in the form of an order confirmation and receipt by email.

Cancellation

  • The subscription can be cancelled at any time without commitment.
  • Cancellation must take place no later than 7 days before the next charge in order to avoid payment. This charge occurs 30 days from the previous payment. 
  • Cancellation can be done via your user login or via hello@provitura.com

Right of withdrawal on subscription

  • You have a 14 day right of withdrawal from the first delivery.
  • The right of withdrawal only applies to unopened products where the seal has not been broken.
  • Subsequent deliveries cannot be withdrawn, but the subscription can be cancelled for the next delivery.

Changes in the subscription

  • You can change address or payment card on the website.
  • Provitura reserves the right to change prices and terms for subscriptions. changes are notified with at least 30 days’ notice.
  • In case of changes in your delivery address, email, phone number etc. it is solely your responsibility to update this in your login or by writing to us at hello@provitura.com
  • If you want to change the product you have delivered each month, you must cancel your membership and then start a new one by purchasing the desired product again.

10. Disclaimer

Pharmatura UG (haftungsbeschränkt) / Provitura disclaims all liability for errors, additional costs or legal disputes that may arise in connection with the purchase or incorrect use of our products. It is solely the buyer’s responsibility to ensure correct information, comply with applicable legislation and assess any consequences both before the purchase and when using our products or services in the country where the purchase takes place.

Pharmatura UG (haftungsbeschränkt) / Provitura makes an effort to ensure that the information on this website and its subpages is always correct and up to date. Should we become aware of any errors or inaccuracies, we will ensure that they are corrected as quickly as possible.

Provitura cannot be held liable for:

  • Incorrect use of the products.
  • Health problems or injuries that may arise from use contrary to the recommended dose or use without prior advice from your doctor.
  • Indirect losses.

Note: We always recommend that you consult your doctor. We advise against the use of Provitura if you are undergoing medical treatment, are pregnant or breastfeeding.

11. Personal data & cookies

We process personal data in accordance with applicable GDPR legislation. Read more in our privacy policy.

12. Governing law and jurisdiction

The terms and conditions of trade are governed by German law. Any disputes are settled by the German courts, unless otherwise follows from mandatory consumer protection legislation in the customer’s home country.

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Choose the right Provitura

To find the right variant of Provitura you can base it on your body weight and the recommended daily CBD amount. The table below provides a guideline overview of how much CBD typically suits different weight classes.

Weight
(kg)		 Micro-emulsified CBD
(mg/day)		 Provitura
Strength
45–55 10 mg Light
55–65 10–15 mg Light / Medium
65–75 15–20 mg Medium
75–90 20–25 mg Medium / Strong
90+ 25–30 mg Strong

Important information

Start low: We always recommend starting at the low end of the range and adjusting gradually.

Effect vs. mg: A higher dose does not necessarily provide a better effect; it depends on individual response.

Splitting: For better tolerability, the daily dose can be divided into two portions (e.g., morning and evening).

We always recommend: That you eat healthily and live a balanced lifestyle. If in doubt, we suggest that you consult your doctor before starting. Never use the product if you are pregnant or breastfeeding.

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Benefits & Research

Everything you need to know about Provitura’s ingredients

OVER 70 EU‑APPROVED HEALTH CLAIMS

Provitura contains 11 ingredients with a total of 70+ EU‑approved health claims. These claims are scientifically documented and approved by the European Food Safety Authority (EFSA) under Regulation (EU) No. 432/2012.

Omega‑3 (DHA/EPA) from vegan algae

      • DHA contributes to the maintenance of normal brain function*
      • DHA contributes to the maintenance of normal vision*
      • EPA and DHA contribute to the normal function of the heart**

*The beneficial effect is obtained with a daily intake of 250 mg DHA 

**The beneficial effect is obtained with a daily intake of 250 mg EPA and DHA

Vitamin B1 (Thiamin)

      • Contributes to a normal energy metabolism
      • Contributes to the normal function of the nervous system
      • Contributes to normal psychological function
      • Contributes to the normal function of the heart

Vitamin B5 (Pantothenic acid)

      • Contributes to normal mental performance
      • Contributes to the reduction of tiredness and fatigue
      • Contributes to a normal energy metabolism
      • Contributes to normal synthesis of steroid hormones, vitamin D and certain neurotransmitters

Vitamin B6

      • Contributes to the normal function of the immune system
      • Contributes to the regulation of hormonal activity
      • Contributes to the reduction of tiredness and fatigue
      • Contributes to normal psychological function
      • Contributes to the normal formation of red blood cells
      • Contributes to the normal function of the nervous system
      • Contributes to normal protein and glycogen metabolism
      • Contributes to normal cysteine synthesis
      • Contributes to normal homocysteine metabolism

Vitamin B12

      • Contributes to the reduction of tiredness and fatigue
      • Contributes to the normal function of the nervous system
      • Contributes to normal formation of red blood cells
      • Contributes to normal psychological function
      • Contributes to the normal function of the immune system
      • Contributes to a normal energy metabolism
      • Contributes to normal homocysteine metabolism
      • Has a role in the cell division process

Vitamin C

      • Contributes to the normal function of the immune system
      • Contributes to the protection of cells against oxidative stress
      • Contributes to the reduction of tiredness and fatigue
      • Increases the absorption of iron
      • Contributes to normal collagen formation for normal functions of blood vessels, bones, cartilage, gums, skin and teeth
      • Contributes to a normal energy metabolism
      • Contributes to the normal function of the nervous system
      • Contributes to normal psychological function

Vitamin D (D3)

      • Contributes to the maintenance of normal bones
      • Contributes to the normal function of the immune system
      • Contributes to the maintenance of normal muscle function
      • Contributes to normal absorption/utilisation of calcium and phosphorus
      • Contributes to normal calcium levels in the blood
      • Contributes to the maintenance of normal teeth
      • Has a role in the cell division process

Iron

      • Contributes to the reduction of tiredness and fatigue
      • Contributes to normal cognitive function
      • Contributes to normal oxygen transport in the body
      • Contributes to the normal function of the immune system
      • Contributes to normal formation of red blood cells and haemoglobin
      • Contributes to normal energy metabolism
      • Has a role in the cell division process

Selenium

      • Contributes to the protection of cells from oxidative stress
      • Contributes to the normal function of the thyroid gland
      • Contributes to the normal function of the immune system
      • Contributes to the maintenance of normal hair and nails
      • Contributes to normal spermatogenesis

Magnesium

      • Contributes to normal muscle function
      • Contributes to normal psychological function
      • Contributes to the reduction of tiredness and fatigue
      • Contributes to the normal function of the nervous system
      • Contributes to electrolyte balance
      • Contributes to a normal energy metabolism
      • Contributes to normal protein synthesis
      • Contributes to the maintenance of normal bones and teeth
      • Has a role in the cell division process

Zinc

      • Contributes to the normal function of the immune system
      • Contributes to the maintenance of normal skin, hair and nails
      • Contributes to the protection of cells from oxidative stress
      • Contributes to normal fertility and reproduction
      • Contributes to the maintenance of normal testosterone levels in the blood
      • Contributes to normal cognitive function
      • Contributes to normal vision
      • Contributes to normal DNA synthesis
      • Contributes to normal protein synthesis
      • Contributes to normal acid‑base metabolism
      • Has a role in the cell division process

Source: Commission Regulation (EU) No. 432/2012

CBD & NATURAL INGREDIENTS – RESEARCH

CBD, curcumin and piperine do not have EU‑approved health claims. The information below is based on published, peer‑reviewed studies and does not constitute medical claims. Results may vary from person to person.

CBD (cannabidiol)

Provitura uses a micro‑emulsified, water‑soluble CBD formulation. Clinical studies have shown that this type of formulation can increase absorption up to four times compared to traditional CBD oil [1,2].

Research investigates CBD’s potential role within:

Stress & Anxiety A randomised clinical trial (2024) with 300 participants showed that the CBD group experienced the greatest improvement in anxiety symptoms. A large case series (2019) with 72 adults found that 79.2% experienced improved anxiety within the first month [3,4,5].

Sleep quality In the same case series 66.7% reported improved sleep within the first month. Research suggests that CBD’s sleep effect may partly be due to reduction of anxiety and racing thoughts [4,6].

Pain & Inflammation A cross‑sectional study (2022) with 428 participants with arthritis showed that 83% reported pain relief when using CBD. A review from 2020 documents CBD’s anti‑inflammatory mechanisms and finds antioxidant activity higher than vitamin E or C in laboratory studies [7,8].

Mood & Mental Balance Animal studies have shown rapid antidepressant‑like effects, and human research indicates that CBD may support emotional regulation via the serotonin system. However, larger human studies are still lacking [9,10].

Curcumin

Curcumin is the active substance in turmeric. A meta‑analysis of 32 clinical studies with over 2,000 participants found that curcumin supplements reduced several markers of inflammation [11]. Research on people with osteoarthritis has shown improved pain and function compared to placebo [12].

Curcumin has naturally low bioavailability, which is why Provitura combines it with piperine [13].

Piperine

Piperine is the active substance in black pepper and acts as a “bioenhancer.” A clinical study showed that 20 mg piperine increased blood levels of curcumin by about 2000% compared to curcumin alone [13].

Sources:

[1] Hobbs JM, et al. “Evaluation of pharmacokinetics and acute anti-inflammatory potential of two oral cannabidiol preparations in healthy adults.” Phytotherapy Research. 2020. https://pubmed.ncbi.nlm.nih.gov/32147925 [25. November 2025]

[2] Izgelov D, et al. “A Novel Self-Emulsifying Drug Delivery System (SEDDS) Based on VESIsorb® Formulation Technology Improving the Oral Bioavailability of Cannabidiol in Healthy Subjects.” 2019. https://www.researchgate.net/publication/335236498 [25. November 2025]

[3] Bidwell LC, et al. “CBD shown to ease anxiety without the risks that can come with THC.” University of Colorado Boulder. 2024. https://www.colorado.edu/today/2024/02/27/cbd-shown-ease-anxiety-without-risks-can-come-thc [25. November 2025]

[4] Shannon S, et al. “Cannabidiol in Anxiety and Sleep: A Large Case Series.” The Permanente Journal. 2019. https://pubmed.ncbi.nlm.nih.gov/30624194/ [25. November 2025]

[5] Blessing EM, et al. “Cannabidiol as a Potential Treatment for Anxiety Disorders.” Neurotherapeutics. 2015. https://pubmed.ncbi.nlm.nih.gov/26341731/ [25. November 2025]

[6] Suraev AS, et al. “Cannabidiol for moderate–severe insomnia: a randomized controlled pilot trial.” Journal of Clinical Sleep Medicine. 2024. https://jcsm.aasm.org/doi/10.5664/jcsm.10998 [25. November 2025]

[7] Frane N, et al. “Cannabidiol as a treatment for arthritis and joint pain: an exploratory cross-sectional study.” Journal of Cannabis Research. 2022. https://link.springer.com/article/10.1186/s42238-022-00154-9 [25. November 2025]

[8] Atalay S, et al. “Antioxidative and Anti-Inflammatory Properties of Cannabidiol.” Antioxidants. 2020. https://pmc.ncbi.nlm.nih.gov/articles/PMC7023045/ [25. November 2025]

[9] Linge R, et al. “Cannabidiol induces rapid-acting antidepressant-like effects and enhances cortical 5-HT/glutamate neurotransmission: role of 5-HT1A receptors.” Neuropharmacology. 2016. https://pubmed.ncbi.nlm.nih.gov/26711860/ [25. November 2025]

[10] Bitencourt RM, Takahashi RN. “Cannabidiol regulation of emotion and emotional memory processing: relevance for treating anxiety-related and substance abuse disorders.” British Journal of Pharmacology. 2017. https://pmc.ncbi.nlm.nih.gov/articles/PMC5595771/ [25. November 2025]

[11] Ferguson JJA, et al. “Anti-inflammatory effects of oral supplementation with curcumin: a systematic review and meta-analysis of randomized controlled trials.” Nutrition Reviews. 2021. https://pubmed.ncbi.nlm.nih.gov/34378053/ [25. November 2025]

[12] Daily JW, et al. “Efficacy of Turmeric Extracts and Curcumin for Alleviating the Symptoms of Joint Arthritis: A Systematic Review and Meta-Analysis of Randomized Clinical Trials.” 2016. https://pubmed.ncbi.nlm.nih.gov/27533649/ [25. November 2025]

[13] Shoba G, et al. “Influence of piperine on the pharmacokinetics of curcumin in animals and human volunteers.” Planta Medica. 1998. https://pubmed.ncbi.nlm.nih.gov/9619120/ [25. November 2025]

*The information on this page is provided for general informational purposes only and does not replace medical advice. Provitura is not a medicine. Always consult your doctor before using new products, especially if you have a medical condition or are taking medication. Provitura should not be used by pregnant or breastfeeding women.

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