Our Return Policy
Returns and right of withdrawal
We usually ship your order within 24 hours on business days.
Delivery time depends on the destination country (shown at checkout). All orders are shipped from Germany. You have a 14 day right of return in accordance with EU rules.
If you regret your purchase or for any other reason wish to return it, you can send the package back in the following way:
- Send the package in secure packaging.
- Fill in and save the return form as a PDF, email it to hello@provitura.com, mark the subject line “return”.
- IMPORTANT: Put a copy of the return form in the package or a note in clear block letters with your name, address and order number (so we can identify it as your return).
- Send the package to the address below and (IMPORTANT) remember to label the package with “Provitura”.
Returadresse:
Norrlog GmbH Att
Att: Provitura
Gewerbering 5
24848 Kropp
Germany
Note:
We do not receive packages where shipping has not been paid, and we are expected to pay the shipping – these will be rejected upon delivery and not processed.
Products with broken or opened packaging cannot be returned as a normal return; in that case it will instead be handled as a complaint or under our satisfaction guarantee.